Terms & Conditions
Terms and conditions of supply
If you have a trade account, please request our trade account terms and conditions from email@example.com
Ordering with us
Making a purchase from Evotech Performance couldn’t be easier. Simply browse our store and add the items you want to buy into the shopping cart. After you’ve finished shopping, click on 'Checkout' and you will be asked for a few details so we can complete your order.
We accept the following payment types at checkout: AMEX, Visa, Visa Debit, Visa Electron, Mastercard, Maestro UK, Solo, Japan Credit Bureau, Paypal Express & Bank Transfer (available to trade customers only). Unfortunately, we are unable to accept Western Union transactions and will never request a Western Union payment from you.
You can also make payment or place your order over the telephone. With all credit and debit card payments, we process your order straight away through the fully secure and renowned Sage-Pay and PayPal processing services and Worldpay (for phone orders). Some trade orders can also be made by BACs (subject to status). When the order is placed via our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
For orders made from the UK, all prices include VAT. Customers ordering EP accessories from outside of the UK are required to pay the relevant VAT on entry – this rate is different for each country. On all orders placed from outside of the UK, your credit card company will convert the transaction to your own currency once processed.
As soon as your order is placed or (for telephone orders) as soon as your order is placed on our system, you will receive an automated email confirming we have received your order. However, this email does not indicate that a contract exists between us. Once we have indicated acceptance of your order, we’ll send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.
If you have made an error when ordering or have had a change of heart, you can amend or cancel your order by calling or emailing us before you receive notification of dispatch.
If your item is not in stock, you can register your email address with us to be notified when new stock is available. Simply click the vertical green leaf on the right of the screen and complete your details.
We guarantee your satisfaction. All of our products come with a 30-day no quibble guarantee.
If you need to discuss your order with us, please email us at firstname.lastname@example.org quoting your order number. Alternatively, you can call on +44(0) 1507 466729 (International +44 +44(0) 1507 466729) or write to us at Beechings Way Alford Lincolnshire LN13 9JE United Kingdom.
Shipping & Delivery
We always try to minimise your delivery costs while getting your order to you as soon as possible and we offer a range of delivery options to suit your requirements. The following can be selected at checkout:
- UK – Royal Mail Tracked 24hrs – Expected delivery time of next working day (see below for more information about next day delivery)
- UK – Royal Mail Tracked 48hrs to 72hrs – Expected delivery time of 2-3 working days
- Europe – UPS Standard – Expected delivery time of 4-5 working days
- Europe and rest of the world – Royal Mail Airmail (International Priority):
- Europe – 6-8 working days
- Rest of the world – 8-15 working days
- Europe and rest of the world – UPS Express – 2-3 working days
- Europe and rest of the world – UPS Express Saver – 4-5 working days.
All customers can use their consignment number on their shipping confirmation to track their parcel through the relevant courier. Please note that this service varies depending on the chosen shipping option and the destination country. For international orders using a Royal Mail delivery option, tracking outside of the UK is reliant on the equivalent service providers in the destination country and cannot be guaranteed. If you would like a delivery quotation or require special delivery methods, please email email@example.com and we will be pleased to assist.
Please also note that following the UK’s exit from the EU on 31 January 2021, we have become aware of some additional charges, which are payable when your parcel reaches the destination country. These include small disbursement fees or handling fees on orders placed with UPS or Royal Mail. These additional charges are dependent on the destination country.
Next day delivery
- Monday to Thursday orders placed before 12pm midday will ship the same day for next day delivery (excludes bank holidays)
- Friday orders by 12:00 midday are expected to be delivered on Monday (excludes bank holidays)
- Saturday and Sunday orders are expected to be delivered the following Tuesday (excludes bank holidays)
- Bank holidays and weekend orders will normally be shipped next working day.
Returns & Replacements
We’re confident that you’ll be happy with your Evotech Performance product. However, if you would like to return or replace a product that you purchased at www.evotech-performance.com please carefully read the following information and follow the instructions below before returning your item. Please note that if you purchased an Evotech Performance product via one of our dealers/stockists, you should contact them in the first instance. Evotech Performance will not be held liable for returns on purchases made via a third party.
If you are a trade customer, please refer to our trade account terms and conditions here.
Returns within 30 days
When you purchase a product from www.evotech-performance.com, you have the right to cancel your order at any time before your goods are dispatched or within 30 days after delivery. This 30-day period begins on the day after you receive the goods. If you purchased a product from a dealer/stockist, please contact them directly to discuss their terms and conditions with regard to returns and cancellations as Evotech Performance is unable to process returns for products bought via third parties.
When returning an item that you purchased directly from us, you will have to pay the return postage and will be liable for any damage to the product. We will only refund the return postage if we have sent the wrong product, the product is faulty, or for any other reason that is our fault. To return an item within the 30-day period, please follow the instructions and complete the form here.
We’re proud of the excellent quality and durability of all our products and as a result are pleased to offer a 12-month warranty on all items. These warranties cover all EP products purchased from www.evotech-performance.com.
Using the product off-road or in a situation that is considered non-standard deems the warranty void. A product returned under warranty should always be sent back to us for testing, and we will always refund the return postage if the product is faulty.
Our warranties begin on the day you receive your EP product, so if it develops a fault at any time within the first 12 months, please follow the instructions and complete the form here. Please ensure you have proof of purchase, e.g. email order confirmation and/or receipt, before attempting to make a claim.
Please note that if you purchased an Evotech Performance product via one of our dealers/stockists, you should contact them in the first instance to organise a return under warranty. Evotech Performance will not be held liable for returns on purchases made via a third party.
It is always the customer’s responsibility to ensure that delivery address details are entered correctly at the time of order and that an appropriate delivery day and time is selected so that the courier can successfully deliver your product(s) to you. If an item cannot be delivered to the address specified on the order or is refused on delivery and is subsequently returned to us by the courier, you will be refunded for the cost of the item but will be liable for the delivery costs incurred.
Please note that it is also the customer’s responsibility to ensure that the relevant import duties for the destination country are paid at customs. If the item(s) are refused at customs they will be returned to us and the customer is liable for all associated delivery costs, including any return import duties. The customer is also liable for any damage to the product that has been sustained in transit. Please be aware that some countries operate a refuse and destroy policy and Evotech Performance accepts no liability if the customer’s items are disposed of in the above circumstances.
While we will always do our best to highlight any known shipping delays in advance, external factors beyond the control of your chosen courier may affect the delivery of your order. You can use the tracking information provided to follow the location of your package, but should you be concerned about a significant delay, or should your order not arrive when expected, please contact us at firstname.lastname@example.org with your Evotech Performance order number and consignment details. Once a customer notifies us of a shipping delay, we will contact the relevant courier to request more information and will provide the customer with an update as soon as possible. Should we confirm that the package is lost in transit, or it is not delivered within 60 days from the date of despatch, we will provide a full refund. Unfortunately, we are unable to provide a refund until we have confirmed the location of your order with the relevant courier.
In the unlikely event that we have to recall one of our accessories for any reason, we will contact you to let you know and send you a replacement, free of charge. If we need you to return the faulty product, we will also cover the relevant postage costs.
You can ask for further advice by calling (International +44 (0) 1507 466729), write to us at Beechings Way Alford Lincolnshire LN13 9JE United Kingdom or email email@example.com. Please do not return a product to us before completing the relevant form.
From time-to-time, we may make minor updates to our product designs in order to improve the aesthetic look, quality or performance of our accessories. For example, this could include changing the position, size or colour of the logos we print/emboss on our EP Radiator Guards. In this instance, all product photography used on our website should always be viewed for illustration purposes only and may not be exactly representative of the product you receive when purchasing from us. This is especially the case with some of our older product ranges. We always do our utmost to ensure all product photography on our website is as up-to-date as possible.
Leaving us feedback
Following an order, the Trusted Shops Trustbadge is incorporated into our website in order to display our Trusted Shops trustmark for buyers and collected reviews, as well as the Trusted Shops product offer.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
Whenever a Trustbadge is called up, the web server automatically stores a server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.
© 2019 Drury Precision Engineering Ltd trading as Evotech Performance.
All content included on this website including, but not limited to, logos, photos and text is the property of Evotech Performance and as such is protected by UK and international copyright and other intellectual property laws.
Likewise, copyright and all other intellectual property rights for all parts and accessories listed on this website belong to Evotech Performance and any unauthorised copying or reproduction of the product designs may result in legal action. The Evotech Performance brand name and EP logo are both registered trademarks of Drury Precision Engineering Ltd.